By using SouqAlSafa.com, you agree to the following terms and conditions. Please read them carefully before placing any order.

Acceptance of Terms

When you visit or shop on SouqAlSafa.com, you accept these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use our website or services. We may update these terms periodically, and it is your responsibility to review them for any changes.

Account Responsibility

To place an order, you may be required to create an account. You are responsible for keeping your login credentials secure and confidential. SouqAlSafa.com is not liable for any unauthorized access or activity on your account. Please notify us immediately if you suspect any security breach.

Product Descriptions & Pricing

We aim to provide accurate and up-to-date product information. However, typographical errors, pricing mistakes, or image inaccuracies may occur. In such cases, we reserve the right to correct the information and cancel or revise orders if necessary. Prices are subject to change without prior notice.

Order Confirmation & Cancellation

After placing an order, you will receive a confirmation email or SMS. We reserve the right to cancel or reject any order due to payment failure, stock unavailability, or suspected fraud. If your order is canceled, any payment made will be refunded promptly.

Payment Terms

SouqAlSafa.com offers multiple secure payment options, including Cash on Delivery (COD) and online payment gateways. All payment details are encrypted and handled with the highest level of security. In the event of a failed payment, customers may need to retry using an alternative method.

Shipping & Delivery

We aim to deliver your order within the promised timeframe, usually 3–5 working days. However, delays may occur due to logistics or unforeseen circumstances. Shipping charges may vary based on your location and order value. Tracking details are provided once the order is dispatched.

Returns & Refunds

We allow returns within 7 days if the item is defective, damaged, or not as described. Products must be unused and returned in original packaging. After inspection, approved returns will be refunded or exchanged. Refunds may take 5–7 business days depending on the payment method used.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Pakistan. In case of any legal dispute, it shall be resolved under the jurisdiction of the courts of Pakistan. By using our services, you agree to settle any disagreement legally and respectfully through proper channels.