Souq Al Safa offers secure shopping. This policy explains payment options, shipping process, charges, and delivery timelines clearly.

Accepted Payment Methods

We offer multiple payment options for your convenience:

• Cash on Delivery (COD)

• Bank Transfer

• Credit/Debit Cards (via secure payment gateway)

• Mobile Wallets (Easypaisa, JazzCash, etc.)

All online payments are processed through secure, encrypted gateways to ensure full data protection. COD is available only in select locations and may have order amount limits.

Payment Security

We use industry-standard encryption and security protocols to safeguard all transactions. Your payment information is never stored on our servers. SouqAlSafa.com partners only with trusted and PCI-compliant payment gateways to ensure your transactions are processed securely and without risk.

Payment Confirmation

Once your payment is successfully completed, you will receive a confirmation email or SMS with your order number and invoice. For COD orders, confirmation is sent upon placing the order. If payment fails or is declined, you will be notified instantly and asked to retry or select another method.

Shipping Coverage & Delivery Time

We deliver across Pakistan. Orders are processed within 24–48 hours after confirmation. Standard delivery time is:

• 3–5 working days in major cities

• 5–7 working days in remote or rural areas

Delivery timelines may vary based on location, weather, or courier delays. We partner with reliable courier services for nationwide shipping.

Shipping Charges

Shipping charges depend on your delivery location and order value. The exact shipping cost is calculated and shown at checkout. In some cases, we may offer free shipping promotions on orders above a certain amount. These offers will be clearly displayed on the website.

Order Tracking

After dispatch, you will receive a tracking number via SMS or email. You can track your order through the courier partner’s website or by contacting our support team. We aim to keep you updated at every step until your order reaches you.

Delays or Delivery Issues

While we strive to meet all estimated delivery dates, some delays may occur due to external circumstances like public holidays, strikes, or weather conditions. If your order is delayed, our team will inform you proactively. You can always contact us for real-time updates.

Contact & Support

For any payment or shipping-related queries, feel free to reach out:

Email: support@souqalsafa.com
Phone: +92-XXX-XXXXXXX
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM