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    Frequently asked questions

    How can I place an order on Souq Al Safa?

    To place an order, simply browse products, add your desired items to the cart, and proceed to checkout. Fill in your shipping details and choose a payment method to complete your purchase.

    What payment methods are accepted?

    We accept Cash on Delivery (COD), Bank Transfers, and secure online card payments. All transactions are encrypted and safe.

    How long does delivery take?

    Delivery usually takes 3–5 working days in major cities and 5–7 days in remote areas. You'll receive tracking information once your order is dispatched.

    Can I return a product if I’m not satisfied?

    Yes, you can return a product within 7 days if it is damaged, defective, or not as described. Please ensure the item is unused and in original packaging.

    How can I contact customer support?

    You can reach our support team via email at support@souqalsafa.com or call us at +92-XXX-XXXXXXX during business hours.

    Milano

    Piazzale Ferrara
    Via Mincio, 4, 20139

    Monday - Friday 09:00 - 17:00

    xtemos@gmail.com
    (686) 492-1044

    Torino

    Shopville Le Gru
    Via Chisola, 5, 10126

    Monday - Friday 09:00 - 17:00

    xtemos@gmail.com
    (686) 492-1044